SUBSCRIPTION TERMS AND CONDITIONS
This page (together with the documents referred to on it) tells you the terms and conditions on which we will supply to you the services (Services) outlined to you via your personalised quote. Please read these terms and conditions carefully before subscribing to our Services. You should understand that by subscribing to our Services, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
1. YOUR STATUS
By placing an order with us through our website, social media, email or by telephone, you warrant that:
1.1 you are legally capable of entering into binding contracts; and
1.2 you are at least 18 years old;
1.3 you are resident in the United Kingdom.
2. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
2.1 After completing signup, you will receive an e-mail from us via Stripe acknowledging that we have received your first payment. At this point, your subscription has commenced. Your subscription service is an agreement that We will provide scheduled services in return for a monthly subscription paid by You. All orders are services and are scheduled and subject to acceptance by Us, and We will confirm such acceptance to You by sending you an e-mail that confirms that your subscription has been accepted (Welcome Email). The contract between us (Contract) will only be formed when we send you the Welcome Email.
2.2 The subscription plan to our Services consists of an initial charge and then followed by recurring period charges as agreed to by you. By entering into this Agreement, you acknowledge that your subscription has an initial and recurring payment feature, and you accept responsibility for all recurring charges before cancellation. Nanogreen Cleaning may submit periodic charges (e.g., monthly) without further authorisation from you until you provide prior notice that you have terminated this authorisation or wish to change your payment method. Such notice will not affect charges submitted before Nanogreen Cleaning could reasonably act. To terminate your authorisation or change your payment method, contact Nanogreen Cleaning on 01793 700277 or email us at firstname.lastname@example.org. Nanogreen Cleaning will then act on your request to cancel.
2.3 By subscribing to our Services you are agreeing to pay recurring periodic subscriptions for an indefinite time until cancelled by you, on the subscription terms set out in the application form you have completed. You can cancel your subscription at any time. You will not be charged for any cancellation. You can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription where we have previously elected to terminate a subscription by you.
2.4 Account Cancellations. If you wish to cancel your monthly subscription with us, you must cancel 7 days before your next payment is due to be collected. Depending on your schedule a cancelled payment may result in no delivery of service in line with your personalised cleaning schedule. If you have any question about cancelling or your schedule, please contact Nanogreen Cleaning on 01793700277 or email@example.com
2.5 We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision.
3. CONSUMER RIGHTS
3.1 If you are contracting as a consumer, you may cancel a Contract at any time within fourteen days. In this case, you will receive a full refund of the price paid for the Services by our refund policy (set out in clause 10 below).
3.2 To cancel a Contract, you must contact Us on 01793700277 or by email at Subscriptions@nanogreen.co.uk.
4.1 Your order will be fulfilled by the schedule set out in the Welcome Email or unless there are exceptional circumstances. Nanogreen Cleaning will aim to notify you in a reasonable time if there will be a delay or interruption in your Service. An example of the scheduled dates in the UK are as follows:
Window Cleaning – Will take place on the 3rd month after your subscription starts and will take place every 12 weeks from then on if you choose our standard window service.
Oven Cleaning – This Will take place on the 6th month after your subscription starts and will take place every 6 months from then on if you choose our standard oven clean service.
Notification will be submitted via email and/or SMS 24 hours before the scheduled date to confirm a time slot and to confirm entry to the property and/or parking restrictions.
4.2 Services are completed at the address provided during signup unless written notification to change this address is provided by you. If you have moved, we reserve the right to review your subscription for the services agreed.
5. RISK AND TITLE
5.1 The Services provided will be covered our Public Liability Insurance which is available request.
5.2 If you have left us to your property, you will remain liable for any losses or damages that occurred. In the event you have left access open, We will have requested instruction on how to make the property secure once we have left the property and will follow those instructions clearly. We also reserve the right to take images of your property to provide evidence of completed works or that We have secured the property as per your instructions.
6. PRICE AND PAYMENT
6.1 The price of the Services and therefore your Monthly Subscription will be as per your personalised quote which you will have received by email, phone or via our social media channels.
6.2 Service prices include VAT.
6.3 Service prices are liable to change at any time, but changes will not affect Subscriptions in respect of which we have already sent you a Welcome Email.
6.4 Payment for all Services is processed via Stripe. We accept all major debit and credit cards via this method.
7. OUR REFUNDS POLICY
7.1 If you cancel your subscription:
7.1.1 Because you have cancelled the Contract between us within the fourteen-day cooling-off period (see clause 3.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation. In this case, we will refund the price of the amount you have paid.
7.1.2 For any other reason because you no longer wish to subscribe to our services, we will notify you of any refund due via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any case, within 30 days of the day, we confirmed to you via e-mail that you were entitled to a refund. We will only refund any monies before a service being completed. If you wish to cancel your subscription because you have experienced a quality issue, we will rectify this at a cost to Nanogreen cleaning, subject to an investigation, and cancel your subscription as per our cancellation policy if this is necessary.
7.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We warrant to you that any service as part of your subscription from us will, on completion, conform with its description and be of satisfactory quality.
9. OUR LIABILITY
9.1 Subject to clause 9.2, if we fail to comply with these terms and conditions we shall only be liable to you for the purchase price of your subscription.
9.2 Nothing in this agreement excludes or limits our liability for:
9.2.1 Death or personal injury caused by our negligence;
9.2.2 Fraud or fraudulent misrepresentation;
9.2.3 Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
9.2.4 Defective goods under the Consumer Protection Act 1987; or
9.2.5 Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
10. WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our services, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to Nanogreen Cleaning at firstname.lastname@example.org. We may give notice to you at either the e-mail or postal address you provide to us when signing up for a Subscription, or in any of the ways specified in clause 10 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped, and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
12. TRANSFER OF RIGHTS AND OBLIGATIONS
12.1 The contract between you and us is binding on You and Us and our respective successors and assignees.
12.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
12.3 We may transfer, assign, charge, sub-contract, or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
13. INTELLECTUAL PROPERTY RIGHTS
13.1 We are the owner or the licensee of all intellectual property rights in our communications – manual or electronic, whether registered or unregistered and in the material published on it. These works are protected by copyright laws and all such rights are reserved.
13.2 You may print off one copy and may download extracts, of any pages from our site or electronic communications for your personal reference. You must not use any part of our copyright materials for commercial purposes without first obtaining a licence to do so from us and our licensors.
13.3 If you post comments on the Services to any website, blog, or social media network (Commentary) you must ensure that such Commentary represents your fairly-held opinions. By subscribing to the Services, you irrevocably authorise us to quote from your Commentary on our site and in any advertising or social media outlets to which we may create or contribute to.
14. EVENTS OUTSIDE OUR CONTROL
14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
14.2 A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes in particular (without limitation) the following:
14.2.1 Strikes, lock-outs or other industrial action;
14.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
14.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disasters;
14.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport;
14.2.5 Impossibility of the use of public or private telecommunications networks; and
14.2.6 The acts, decrees, legislation, regulations, or restrictions of any government.
14.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
15.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
15.2 A waiver by us of any default will not constitute a waiver of any subsequent default.
15.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing per clause 10 above.
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions, and provisions which will continue to be valid to the fullest extent permitted by law.
17. ENTIRE AGREEMENT
17.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding, or agreement between us relating to the subject matter of any Contract.
17.2 We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.
17.3 Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.
17.4 Nothing in this clause limits or excludes any liability for fraud.
18. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
18.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements, and changes in our system’s capabilities.
18.1 You will be subject to the policies and terms and conditions in force at the time that you join our subscription unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to services previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the service confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions unless you notify us to the contrary within fourteen working days of receipt by you of the service).
19. LAW AND JURISDICTION
Contracts for the purchase of services through our subscriptions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.